Satisfaction Policy
FIRST TIME ORDER SATISFACTION
The first time you order one of our products, we want you to try it without risk. You have 30 (THIRTY) days to use your item and see if you like it. If you are not satisfied with the performance or flavor of one of our products for any reason whatsoever, let us know within the first 30 days of purchase, and if it is your first purchase of that item, we’ll refund the purchase price – up to one retail sized item (see limitations) – or offer a product code.
Please provide:
Order number
Item(s)
Reason for dissatisfaction
Limitations: Our Satisfaction Guarantee does not cover damages, items purchased elsewhere, items given as free items, items given as gifts, gift cards or items purchased with gift cards, 20lb size, financial aid listings, or Final Clearanced items.
Guarantee is time-limited – our payment processor cannot issue refunds past 30 (THIRTY) days, and it takes up to a week to finalize a claim, so you must place your claim within 21 (TWENTY ONE) days of delivery to receive a refund.If you place your claim within 30 (THIRTY) days but after 21 (TWENTY ONE) days of delivery, you will be offered a product gift code only.
Claims are limited to product only and to1 unit per claim per flavor per customer. We do not reimburse return shipping. If you have ordered multiple units, you may send back unused units for a refund/replacement gift code. We do not cover return shipping. Items must be physically received or have a valid return tracking number, to issue code/refund.
Satisfaction Guarantee applies to items purchased at shop.betterbatter.org only.
PRODUCT DEFECTS
Occasionally something may go wrong with a batch (it’s rare, but it happens!). In general, you have 30 (THIRTY) days to use your item before our claims period expires . If you are not satisfied with the performance or flavor of one of our products and feel it has failed to meet our standards, let us know within 30 (THIRTY) days of purchase.
Please provide:
Order number
Item(s), INCLUDING the LOT or EXPIRATION/BEST BY date
Reason for dissatisfaction/failure
We will pull a unit from our reserve stock and test it. If we find that there is an issue with the batch, we will offer one of the following options: a refund of the purchase price, a gift code, or offer product replacement from a different batch.
If there are enough claims on a specific lot to initiate a broad voluntary recall of a lot, we will notify all people we believe have purchased the item and will offer replacement codes to the customers we contact, as well as an estimated timeline for replacement.
Limitations: Our Defects Guarantee does not cover general satisfaction, baking mistakes, failed recipes, damaged shipments, products purchased from a third party, items given as free items, items given as gifts, gift cards or items purchased with gift cards, or Final Clearance items.
Guarantee is time-limited – It will take time to test the product and our processor will not offer refunds past 30 days, so you must place your claim within 14 (FOURTEEN)days of delivery to receive a refund.If you place your claim within 30 (THIRTY) days but after 14 (FOURTEEN) days of delivery, and a problem is identified, you will be offered a product gift code only.
You may be asked to return product for testing. We will cover return shipping if we request it.
